At Ibis Cycles website Support, you will find everything you need to know about bike and suspension set-up and maintenance for all models past and present.

We are proud to be the New Zealand importer since the first Ibis Mojo in 2005, and to work with a network of independent bike shops to support you with parts and servicing.

Con­grat­u­la­tions on your pur­chase of an Ibis.

You must register your Ibis frame within 12 months of your purchase to activate your lifetime warranty.

Ibis warranty registration

Keep up with basic maintenance at home using the Ibis Cycles Support guides, tips and tricks and get a regular service at an Ibis NZ dealer. They know the products well and care about your bike. They are the experts.

Keep in mind that extreme conditions and high usage levels can accelerate service intervals.

A selection of parts are stocked in New Zealand and are available through your dealer at servicing or you can purchase direct from us.

Shop Parts & Accessories >>

Can’t see what you need online? Send us a parts enquiry >>

Ibis will replace your worn cle­vis or low­er piv­ot bush­ings free of charge to the orig­i­nal own­er for the life of the prod­uct.

The process is simple: Fill out the Order Form, email a copy of your purchase receipt to warranty@hyperformance.nz, and we'll be in touch within two business days to get your bearings on-order.

There is a small courier charge, it is not much but it does add up for us.

For instruc­tions on removal and instal­la­tion of bush­ings watch our Disassembly/​Assembly Tuto­ri­als.

First step is to contact the bike shop you purchased your bike from.

They will assess the situation and recommend a solution. They will contact us on your behalf if required.

Didn’t buy your bike in NZ? Select a dealer who will be able to help from our network of independent bike shops.

View the full Ibis Cycles Warranty Policy.

If you need to make a warranty claim, it is easiest to submit this through the bike shop you purchased your bike or accessories from. If you need to contact us directly about a warranty claim, please select and use the appropriate claim form below.

As an original owner of an Ibis Cycle Claim Form