Ibis Cycles Warranty Claim Form

This claim form is being submitted for the original owner of an Ibis Cycle

Original Owner Name

Must match name on proof of purchase. For Original Owner, you will be required to email a copy of your purchase receipt to warranty@hyperformance.nz

Bike Shop Name

Where original purchase was made and/or the bike shop who the claim is being submitted through.

This claim form is being submitted by:

Bike Shop

Original Owner

Contact Name

Who is the point of contact for follow up?

Contact Email

Contact Phone Number

Next, we need information about what this claim is for.

Bike or Wheel Model

Model Version | Year

Bike | Rim Material

Aluminium

Carbon

Size

Please select

Serial number. Please list all characters.

Damage Discription

Detailed description of damage/ issue. How the damaged happened.

Please upload or email the following to warranty@hyperformance.nz

To help us provide faster service, please ensure you supply the following. We can't start your claim until has been received. Please note that all warranty claims require a proof of purchase receipt in the owner’s name from an authorized Ibis retailer. Claims without a proof of purchase receipt will not be considered under warranty.

Photo of damage/ issue

Photo of complete bike

Copy of original owner proof of purchase

Photo of serial number

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