At Santa Cruz Bicycles and Juliana Bicycles website Support, you will find everything you need to know for your bike and suspension set-up and maintenance. View their bike archive for exploded parts diagrams from the original 1994 Tazmon to todays lastest model.

Santa Cruz Bicycles

Juliana Bicycles

We are proud to be the New Zealand importer since 2001, and to work with a network of independent bike shops to support you with parts and servicing.

Congratulations on your new bike purchase, great choice.

Register your bike within 45 days of purchase to activate your warranty and join the global Owners Club.

• Santa Cruz Bicycles Registration Form & Warranty Details

• Juliana Bicycles Registration Form & Warranty Details

It’s been said that Santa Cruz and Juliana Bicycles are like a good horse – strong, reliable, and fun to ride. But even a thoroughbred needs proper care to deliver top performance.

Here are guidelines to help keep your bike in good nick.

Juliana Bicycles maintenance info

Santa Cruz Bicycles maintenance info

Keep in mind that extreme conditions and high usage levels can accelerate service intervals.

Keep up with basic maintenance at home and get a regular service at a Santa Cruz or Juliana dealer. They know the products well and care about your bike. They are the experts.

A selection of parts are stocked in New Zealand and are available through your dealer at servicing or you can purchase direct from us.

Shop Parts & Accessories >>

Can’t see what you need online? Send us a parts enquiry >>

Santa Cruz & Juliana Bicycles offer free replacement pivot bearings to the original owner for as long as they own their bike. The process is simple:

Complete this Order Form

And we'll be in touch within two business days to get your bearings on-order. There is a small courier charge, it is not much but it does add up for us.

First step is to contact the bike shop you purchased your bike from.

They will assess the situation and recommend a solution. They will contact us on your behalf if required.

Didn’t buy your bike in NZ? Select a dealer who will be able to help from our network of independent bike shops.

Santa Cruz and Juliana Bicycles are built to be durable and long lasting, and are backed up with legendary support and a warranty of the highest standard.

Juliana Bicycles Warranty Description

Santa Cruz Bicycles Warranty Description

If you need to make a warranty claim, it's easiest to go through the bike shop where the original purchase was made. Claims submitted directly to SCB on their website will be sent back to NZ. If you need to contact us directly about a warranty claim, please select and use the appropriate claim form below.

Warranty Claim Form - Santa Cruz or Juliana Bicycle Claim Form

Warranty Claim - Santa Cruz Bicycles Handle Bar or Bottle Cage

Warranty Claim Form - Reserve Wheels