Register Your Bike

Congratulations on your new bike purchase, great choice!
Register your Santa Cruz, Juliana or Ibis within 45 days of purchase to active your warranty.

Santa Cruz Bicycles Registration Form & Warranty Details

Juliana Bicycles Registration Form & Warranty Details

Ibis Bicycles Registration Form & Warranty Details

What Happens if Something goes Wrong?

First step if something goes wrong is to contact the bike shop you purchased your bike from.

They will assess the situation and recommend a solution.

They will contact us on your behalf if required.

Servicing & Parts

We recommend you have your bike regularly serviced by a Bike Shop, obviously we recommend the ones who sell our bikes and products as they know and care about your bike. They are the experts.

Santa Cruz and Juliana have a life time warranty on bearings to original owner, proof of purchase is required. All other parts can be purchased from your Bike Shop as part of a service or direct from us here in NZ.

plus other parts and spares

If you need parts, email a description including the part number or a photo if there is no number, your bike Model and Year along with Proof of Purchase (for Santa Cruz and Juliana bearings if original owner) to:

Bos Suspension

BOS approved service centre for New Zealand. BOS supplied parts and lubes, servicing carried out on an overnight turnaround, full warranty support.
Contact: Chris Mildon
021 230 9120